The Add to Notes action now supports Rich Text Editing - so you can format notes with bold, italics, underline, strikethrough, lists, and links for clearer, more scannable notes.

Teams can highlight key details, create checklists for follow-ups, and link supporting docs - making notes easily scannable.

You can now use Service Booking variables directly while creating WhatsApp Templates and Flows.

Previously, these reminder-related variables were only available inside Workflows. With this update, the same dynamic service booking information can now be added to your WhatsApp messages, making it easier to personalize reminders and notifications.

Add appointment and service booking details directly into WhatsApp templates.

Use the same dynamic variables across:

Simplifies building service booking reminders on WhatsApp.

Ensures consistent messaging across automations and templates.

Gives you more flexibility to design end-to-end booking and reminder experiences within WhatsApp.

No action is required—this improvement is available automatically when creating new WhatsApp templates and flows

We’ve rolled out mobile UI enhancements to improve how customers sort and filter products across your ecommerce store. These updates ensure a cleaner layout, better usability, and a smoother shopping experience on mobile devices—helping shoppers find the right products faster.

These improvements apply across mobile views of the Product List Page.

Sorting and filtering interactions are fully optimized for touch and small screens.

We’ve enhanced the reliability of video conferencing tool integrations by introducing automatic meeting link generation for future appointments that were missing meeting locations due to a temporary video conferencing tool disconnection (e.g., Zoom, Google Meet, MS Teams).

Previously, if your integration was broken or disconnected and you later reconnected it, any appointments created during the downtime remained without a meeting link, requiring manual updates — leading to confusion and missed meetings.

Now, when the video conferencing tool is reconnected, meeting links will be automatically attached to all affected upcoming appointments — saving you time and ensuring your meetings stay on track.

Once a video conferencing tool is reconnected, the system will:

⛔ Prevents confusions and missed meetings due to missing meeting location

✅ Reduces the need for manual updates after reconnecting tools

🔄 Makes your calendar smarter and more reliable

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

You can now right-click any action in the Workflow Builder to open a quick action menu - your go-to tools at your cursor (copy, move, delete, notes) without hunting for the three-dot menu. This cuts navigation and speeds up your common edits.

Keep building - no extra navigation required.

Fewer clicks and less hunting through menus - actions are under your cursor.

Faster edits that match familiar desktop app behavior.

This update allows you to seamlessly handle situations where contacts get merged. When two contacts are merged, your automation keeps going without any issues.

When the old contact gets deleted during the merge, we automatically hand off the workflow to the main (master) contact so nothing falls through the cracks.

Bottom line: the workflow continues smoothly under the right contact.

Merge your contacts (eg, a duplicate into the main one).

If the master contact is not already in a workflow, we move the current progress to the master contact and continue the execution.

If the master contact is already in a workflow, we stop the extra run and keep the one thats already running. You’ll see this note: “Contact is removed from the workflow since the enrolled contact was merged, and the master contact is already enrolled in the workflow.”

Works even when several contacts are merged into one - we handle them all.

Live Chat guest converts to a known contact

A visitor starts a chat as “Guest” and enters your follow-up workflow. Later they add an email that matches an existing contact.

Result: The workflow hands off from “Guest” to the existing (master) contact and continues - no steps lost.

You’ll see a Contact Merge action in the execution logs for clear traceability.

This prevents accidental stops and avoids duplicate journeys for the same person.

We’ve simplified messaging requirements across the United States, Canada, and international destinations to make your messaging more predictable, reliable, and easier to manage.

These changes help you send messages with less setup and fewer restrictions, while still keeping things compliant and reliable.

Error 30034 – Number not A2P compliant

We're here to ensure your messages land - without adding layers of compliance that aren't required.

We’ve expanded the power and convenience of Media Storage to the Services (v2) module for Calendars! Users can now seamlessly browse, select, and insert images directly from Media Storage — making media management easier and more centralized than ever.

Use images from your uploaded files, or pull from integrated sources like Unsplash, Pixabay, or Google Drive (if connected).

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