We now support assigning a Number Pool—a collection of multiple phone numbers to your Voice AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

Single‑Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.

Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

Number Pool Assignment: Assign a Number Pool to your agent under Create/Update Agent → Phone & Availability.

Dynamic Call Routing: Incoming calls to any pool number route through LC, with AI handling based on backup and availability settings.

Agent Listing Visibility: Agents with a Number Pool appear on the Agent Listing Screen for easier management.

Call Tracking & Logs: AI agent call logs and dashboards now display the specific phone number used, enhancing visibility and insights.

Ensure you have at least one Number Pool created in order to use this feature.

We’ve made it even easier to validate your AI Agent before going live! Now you can test your AI Agent directly in the final step of the Create Agent flow. No need to navigate away-just enter your number, receive a call, and experience your agent in action instantly.

Instant Feedback: Test your agent immediately after setup.

More Control: Validate configurations on the spot without extra navigation.

Seamless Testing: Run a test call right after setup, without leaving the Create Agent flow.

Real‑Time Call Insights: Access transcripts, recordings, and summaries immediately after the test call.

Faster Validation: Ensure your agent’s prompts and logic work correctly before going live.

You’ve been waiting for a better way to manage documents — and it’s here. Introducing Docs and Files, a brand-new tab at the contact level that brings all your important files together, right where you need them.

Whether you’re sending contracts, sharing estimates, attaching invoices, or tracking signed agreements, the Docs and Files tab brings everything together. You can upload up to 10 files at once (up to 250 MB) in popular formats like PDF, DOC, JPG, PNG, PPT, and more — directly under each contact. Documents are automatically sorted into folders like Internal, Sent, Received, and even Custom Fields, so your files are always easy to find.

This update takes us another step closer to a truly unified contact experience — where your communications, tasks, and documents live side by side.

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You’ll now see a new tab called Docs and Files when you open any contact. Inside, you’ll find:

• Internal: For manually uploaded files.

• Sent: Files auto-saved from your outgoing conversations

• Received: Files received via conversations

• Custom Fields: Auto-organized documents linked to specific fields (nested under Internal)

DOCX, PDF, JPG, PNG, PPT, GIF — up to 10 files per upload

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1. Open any Contact

2. Swipe to the Docs and Files tab

3. Tap Upload to add your documents

4. Browse by folder or preview files with a single tap

It’s your contact’s digital filing cabinet — organized, streamlined, and built for the way you work.

We’ve rolled out Audit Logs across Funnels, Websites, Webinars, and Stores. By capturing detailed logs of actions, this feature provides a transparent and traceable history of how your digital assets evolve over time.

Each area has independent filtering and navigation, making it easy to find relevant events.

The following user actions are recorded in detail:

Within the in-house tool of Documents & Contracts where you can collect legal binding e-signatures, you now get an option to easily turn on a notification, whenever your document is first viewed by any one of your recipients.

This will help you stay better informed once any contact has viewed the document

For you to be notified, once your recipient has viewed this document for the first time, so that you can follow up and take the document to completion.

We're excited to roll out the Duplicate Products functionality on the product page! Merchants can now easily create copies of existing products right from the Product List page — dramatically simplifying catalog management for similar or repeat items.

New "Duplicate" Action: Available under the product's Actions menu.

Preserves All Details: Copies title, description, pricing, variants, images, and settings.

Auto-Naming: New product is titled “Copy of [Original Product Name]”.

Quick Edit: You’re redirected to the product editor to make changes before publishing.

All variants and images are carried over, saving time and reducing manual effort.

We’ve enhanced post-call email notifications to give you full control over who receives them. Previously, notifications were limited to admins and users could only add one additional recipient. Now it’s no longer restricted to admins or a single recipient.

Personalization: Notify only the people who need to know.

Reduced Noise: Avoid pinging all admins with unwanted emails.

Improved Usability: Easily configure multiple recipients.

Flexible Selection: Choose one or more recipient types instead of just one.

Admin Opt‑Out: Notifications no longer default to all admins.

Recipient Categories:

UI Update: New multi‑select controls in the Agent Goals tab.

Available by default for all agents—no additional setup required.

Configure under Agent Goals > Receive Email Notification Post Call Completion.

We’ve made the Chat Widget fully responsive for smaller mobile devices and tablets—ensuring a seamless experience no matter the screen size.

👉 Support added for devices with screen widths as low as 250px.

👉 Layout and input fields now adjust smoothly on compact screens.

We now display Test calls in the Voice AI dashboard logs, enabling you to filter and review them alongside live interactions.

Keeps test calls activity separate from production live calls, or you can choose to filter both as well.

Improves visibility into test call recordings and transcripts.

Call Type Filter: A single-select dropdown lets you choose Test Calls, Live Calls, or Both.

Universal Availability: Filter appears in both All Agents dashboard logs and Agent-specific logs.

Test Call Logs in Voice AI Dashboard: Test calls now include full recordings and transcripts for review, though they remain excluded from metrics.

We’re excited to announce a powerful update to the QR Code Builder!

You can now create dynamic QR codes that redirect users to the following destinations:

These new redirection types join the existing options Website, Review Link, Call, SMS, and Email, making the QR Code Builder a comprehensive tool for connecting online and offline experiences.