We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.

Based on feedback from Labs, this release improves overall UI clarity by enhancing color contrast, increasing feature visibility, and optimizing the placement of key page elements.

The functioning of the page remains the same overall. Users can now create new tags from the contact card section.

• Color Contrasts and Better Visibilty

Input fields have been made darker to make them stand apart from their respective field names (two shades of grey lighter). Customers can now easily differentiate this change as it was visually disturbing earlier

• Empty Fields

Fields without input are indicated by double dashes, and the color of input fields has been adjusted to be slightly darker than the field text to enhance readability.

• Folder Colors

The UI displays the folders with a grey background to differentiate between the existing fields and folders.

• Opportunities moved under Actions

This was the most requested feature. Customers wanted a simpler way to view and add new opportunities, and the new flow significantly reduces both the number of clicks and the time required. The entire card is now clickable.

• Tags Display

Tags addition pop up made wider and cleaner. The tags are now displayed completely. We can now expand and collapse the tags section

• Engagement Score

The score is now displayed next to the contact name in the contact card. On click of this score, it opens the engagement score section.

• Add Additional Phone and Email

This feature now resides inside the contact folder. Users don't have to search on the folder name anymore.

• Delete Contact

To improve usability, the three-dot menu on the contact card has been replaced with a delete icon, reducing the effort required to locate the delete action.

We’ve rolled out a set of UI enhancements driven directly by feedback received from customers. These updates focus on improving clarity, usability, accessibility, and visual comfort on Conversations page, to help manage communications more efficiently.

These enhancements are part of the CRM Redesign: Conversations + Contact Detail Page (Beta) in Labs.

To enable the new experience, go to Labs and turn on CRM Redesign: Conversations + Contact Detail Page (Beta).

If you have already enabled this Labs toggle, all the enhancements listed below will automatically reflect in your account, no additional action required.

We’d love to keep improving based on your input. If you have additional UI-related feedback, please share your feedback through Labs.

We are thrilled to announce our new web templates, designed to elevate your marketing efforts. Whether creating a sales funnel, or sending email campaigns, our versatile and user-friendly templates have you covered. Fully customizable and professional, they streamline your workflow, saving you time and letting you focus on engaging your audience and driving results.

You can now set the default builder for new workflows (Standard or Advanced) and decide who’s allowed to switch a workflow’s view between builders.

Teams want flexibility in how they build. This update makes it simple to pick a default, grant the right access, and grow Advanced Builder feature usage at your pace.

We've upgraded the underlying AI model powering all Workflow AI Actions. This is a significant under-the-hood improvement that delivers noticeably better results across the board.

No configuration changes needed , your existing workflows automatically benefit from the upgraded model. You should see more reliable outputs, fewer edge case errors and overall higher quality results from every AI action.

Content Cloning has been introduced in the New Courses Builder to help creators duplicate course items quickly and efficiently. This enhancement allows instant cloning of Lessons, Quizzes, and Assignments, including all associated content and assets, significantly reducing repetitive setup during course creation.

The following elements are duplicated as part of the cloning process:

Speeds up course creation by eliminating repetitive configuration.

Enables consistent reuse of structures across modules (e.g., recurring quizzes or assignments).

Original content remains unchanged; cloned items are fully editable immediately after creation.

Extend content cloning across Courses, enabling creators to import content from one course into another for an even more streamlined creation experience.

Take full control of your community experience by choosing exactly which tabs appear in your community’s navigation bar, tailored to how you want members to engage

To keep communities functional and discoverable, Discussion and About are mandatory and cannot be disabled.

All other tabs can be toggled on or off and instantly hidden from the navigation bar for all members of that community.

By default, all tabs are enabled for every community

Form tracking now captures more than just name and email.

External Tracking has been enhanced to detect, capture, and map custom fields from both HighLevel forms and standard HTML forms, with improved field-level accuracy.

You can now assign fillable fields in Documents & Contracts templates dynamically to the workflow "From user"