🗓️ Fully Customizable Notifications in Services

We're excited to announce that Services now supports completely customizable email and in-app notifications — giving you greater control over how and when your customers and team members are informed throughout the booking journey.

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🔧 What's New

Six Notification Triggers Available: Configure notifications for key moments in the service appointment lifecycle:

Appointment Booked (Unconfirmed): Triggered when a customer books with the unconfirmed appointment status.

Appointment Booked (Confirmed): Sent when the appointment is auto-confirmed or manually approved.

Cancellation: Triggered when a booking is canceled.

Reschedule: Sent when a booking is rescheduled to a different time.

Reminder: Set up pre-appointment reminders to reduce no-shows.

Follow-Up: Send post-appointment follow-ups to engage customers or request feedback.

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Recipient Targeting Options

Choose who receives each notification:

The Contact (customer)

The Assigned User (staff member assigned to the service)

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Template Customization: Personalize the content of each notification using our editor. You can modify subject lines, body text, and formatting to reflect your brand’s tone.

New Service-Specific Custom Values: Add dynamic service information directly into your notifications using new custom values:

Service Name

Duration

Price

Add-ons

Staff details and more

These values ensure each message is informative and tailored to the specific service booked.

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📧 Smart Consolidation of Notifications

If a single service booking includes multiple services (e.g., 5 services):

Only one notification is sent — tied to the overall service booking.

This prevents multiple emails going out for the same appointment, solving a common pain point with redundant or confusing communication.

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⚙️ How to Configure Notifications

You can manage all notification settings for services by going to:

Calendar Settings > Services > Global Settings > Notifications

From there, you can:

Select each trigger type

Customize templates

Choose recipients

Insert service-related custom values

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This update ensures that every appointment-related interaction is communicated clearly, consistently, and in line with how your business operates.