☎️ Quiet hours for Outbound Calls (via Labs)

Reduce after-hours outreach and improve answer rates with warnings based on the contact’s local time. The dialer shows the contact’s current time and prompts before placing a call outside professional hours (before 8am or after 9pm).

Quiet-hours prompt on outbound calls from the web dialer

Contact’s current local time shown in the dialer when it differs from the user’s time

We store each contact’s timezone using this priority:

timezone provided on import/creation

inferred from phone number area code (new)

account (location) timezone

If a call/SMS is attempted outside 8am–9pm in the contact’s timezone, the user sees a warning with options (e.g., Cancel / Call anyway).

Applies to native Phone System and Twilio-integrated accounts.