new
improved
Phone & Text ☎️
☎️ Transcription for IVR calls and more
Transcription works for IVR calls too
Earlier, Transcriptions worked for regular calls but not for IVR/workflow calls
Now, Transcriptions work for IVR calls too
As always, calls need to be recorded to be transcribed
Enable call transcription under account settings > Phone Numbers > Advanced Settings > Voice Calls > Voice Intelligence