WhatsApp Media Templates 🎬🌆📄

We are thrilled to announce the highly anticipated and much-requested feature in our latest Release

WhatsApp now supports sending Media templates, including Images, Videos, Documents, and Location. This feature empowers users to create high-quality marketing campaigns and boost engagement by incorporating rich media content into their communications.

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🌆 Images: Include captivating photos to accompany your WhatsApp messages.

🎬 Videos: Engage your audience with short, dynamic videos.

📄 Documents: Share important PDF files seamlessly.

📍 Location: Provide convenient directions or pinpoint a place of interest.

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Product Launches: Showcase new products with images and attention-grabbing videos.

Promotions and Offers: Share discount codes or special offers accompanied by eye-catching visuals.

Event Announcements: Promote events with location sharing and engaging imagery

Customer Service: Provide helpful tutorials or guides in PDF document format.

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Navigate to the Settings > WhatsApp

Select Templates > Create Template

Enter Template Name > Select Template Category > Select Language

Show Header > Select Media from Image, Video, Document and Location

Upload the Media you wish to add to your WhatsApp template

Write Template Body

Select Create > Template will be sent for approval to Meta

Send WhatsApp Media Template via Bulk Action

Send WhatsApp Media Template via Workflows

Send WhatsApp Media Template via Conversation Page

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Previously, there was an issue with certain phone numbers, specifically those from Brazil and Argentina, where an additional '9' would cause duplication. Now, this problem has been resolved. Whenever a new inbound message is received, any duplicated contacts are automatically merged with their respective conversation histories, ensuring a seamless experience.

Fixed: If the customer created the template directly on Facebook, the update process in Connect won't function properly